Help Desk Specialist
At Pollfish we interact and collect useful information for millions of consumers worldwide every day through their smartphone devices.
Our mission is to provide quality information at scale to SMEs and large enterprises.
We’re seeking passionate individuals that would be excited to join our mission. Pollfish's environment is highly agile and fast-paced, but also balanced and highly collaborative
We are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.
The goal is to make sure that customer value is maintained to the standards set forth by the company.
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through the problem-solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products, and services
- Fluency in English
- Ability to work night shifts (ie 01:00 am - 09:00 am), including weekends
- Proven working experience in providing help desk support
- Working knowledge of help desk software, databases, and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent
- Stock option plan
- Employer sponsored private insurance
- Catered lunches, snacks and company events
- Flexible work from home
- Paid holidays and paid time off
- Pleasing and innovative startup environment
- Workstation hardware of your choice
Pollfish is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.